Store Help

Payment

All prices, taxes, and totals are shown in US dollars ($USD). Conversion to local currencies happens through your credit card bank at the time of sale.

We accept Visa, MasterCard, and Discover.
We do NOT accept PayPal, American Express, or BitCoin.
We do not offer financing, payment plans, or layaway.

You can use multiple credit cards on one order by purchasing gift certificates and applying them to your order. Any balance on the order can be paid with a different gift certificate or a different credit card.

Shipping

Fractal products are shipped exclusively via UPS to the United States and Canada.
At this time we cannot substitute another carrier such as FedEx or US Postal Service.

We ship to Canada via UPS Worldwide Expedited. The amount shown at checkout includes all taxes, duties, and fees required for delivery to your door. There are no hidden charges or brokerage collected later. (We pay tax to the CRA and all provinces.)

ALL orders are shipped with an adult signature required.

Orders usually ship within 1 business day unless otherwise noted.
Orders placed after 1PM EST will ship the NEXT business day.
Shipping times are in business days, excluding weekends and holidays.
  • Orders placed on Friday before 1PM EST and shipped via "NEXT DAY" will arrive the following Monday.
  • Orders placed AFTER 1PM EST on a Friday will not be be shipped until the next business day.
  • Orders for PARTS may require additional processing and handling time.