Warranty Policy

Standard Warranty

Fractal Audio Systems warrants that your new Fractal Audio Systems product shall be free of defects in materials and workmanship for a period of one (1) year from the original date of purchase.

During the warranty period, Fractal Audio Systems shall, at its sole option, either repair or replace any product that proves to be defective upon inspection by Fractal Audio Systems.

Fractal Audio Systems reserves the right to update any unit returned for repair and to change or improve the design of the product at any time without notice. Fractal Audio Systems reserves the right to use reconditioned parts and assemblies as warranty replacements for authorized repairs. This warranty is extended to the original retail purchaser for units purchased directly from Fractal Audio Systems in the US or Canada.

This is your sole warranty. Fractal Audio Systems does not authorize any third party, including any dealer or sales representative, to assume any liability on behalf of Fractal Audio Systems or to make any warranty for Fractal Audio Systems. Fractal Audio Systems may, at its option, require proof of original purchase date in the form of a dated copy of original authorized dealer’s invoice or sales receipt. Service and repairs of Fractal Audio Systems products are to be performed only at the Fractal Audio Systems factory or a Fractal Audio Systems authorized service center. Fractal Audio Systems may require advanced authorization of repairs to authorized service centers. Unauthorized service, repair or modification will void this warranty.

Optional Extended Warranty

The optional extended warranty extends the standard Fractal Audio Systems warranty for a period of two (2) additional years for a total coverage period of three (3) years from the original date of purchase.

Like the base warranty, extended warranty coverage is extended to the original retail purchaser only for units purchased directly from Fractal Audio Systems or one of its authorized distributors or resellers. An extended warranty may be added any time within one year of the original purchase date.

DISCLAIMER AND LIMITATION OF WARRANTY

THE WARRANTY FOR PRODUCTS SOLD BY SHOP.FRACTALAUDIO.COM APPLIES ONLY TO PRODUCTS OWNED AND USED IN THE USA & CANADA. Our dealers for other regions provide warranty service for the products they sell. Products purchased from unauthorized "gray market" or "parallel import" dealers are NOT covered by the standard warranty. This includes units purchased in the USA and sold elsewhere through web sites such as eBay or reverb.com.

THE FOREGOING WARRANTY IS THE ONLY WARRANTY GIVEN BY FRACTAL AUDIO SYSTEMS AND IS IN LIEU OF ALL OTHER WARRANTIES. ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE, EXCEEDING THE SPECIFIC PROVISIONS OF THIS WARRANTY ARE HEREBY DISCLAIMED AND EXCLUDED FROM THIS WARRANTY. UPON EXPIRATION OF THE APPLICABLE EXPRESS WARRANTY PERIOD (1 YEAR), FRACTAL AUDIO SYSTEMS SHALL HAVE NO FURTHER WARRANTY OBLIGATION OF ANY KIND, EXPRESS OR IMPLIED. FRACTAL AUDIO SYSTEMS SHALL IN NO EVENT BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES SUFFERED BY THE PURCHASER OR ANY THIRD PARTY, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS OR BUSINESS, OR DAMAGES RESULTING FROM USE OR PERFORMANCE OF THE PRODUCT, WHETHER IN CONTRACT OR IN TORT. FRACTAL AUDIO SYSTEMS SHALL NOT BE LIABLE FOR ANY EXPENSES, CLAIMS, OR SUITS ARISING OUT OF OR RELATING TO ANY OF THE FOREGOING. Some states do not allow the exclusion or limitation of implied warranties so some of the above limitations and exclusions may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights, which vary, from state to state. This warranty only applies to products sold and used in the USA and Canada. Fractal Audio Systems shall not be liable for damages or loss resulting from the negligent or intentional acts of the shipper or its contracted affiliates. You should contact the shipper for proper claims procedures in the event of damage or loss resulting from shipment.