Refund, Returns and Cancellation Policies
With the exception of hats, software and other electronic downloads, for which returns are not accepted, all Fractal Audio Systems products come with a 15-day money back guarantee. If for any reason you are dissatisfied with your purchase you may return it within 15 days for a full refund (less shipping costs).
Guarantee only applicable to new units bought directly through Fractal Audio Systems. B-stock, demo, and all other non-standard products are not covered. If you purchase a product and return it you are not eligible for the guarantee on any future purchases of that product or any derivatives of that product (i.e. you returned an Axe-Fx II previously and now want to return an Axe-Fx II XL).
If you are not satisfied with your purchase of a product, please email firstname.lastname@example.org for a Return Material Authorization (RMA) request within 15 calendar days of the receipt of the product. You must return the product to the address provided with the RMA within 10 calendar days of the issuance of the RMA. Returns not received within 10 business days of RMA issuance may be rejected or assessed a 10% restocking fee. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product.
NOTE: FAS recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to FAS or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
Any product returned without an RMA number may be rejected and returned to sender or assessed a 10% restocking fee at our discretion. Any product returned to an address other than that given along with the RMA may be rejected and returned to sender or assessed a 10% restocking fee at our discretion. Any product that is not received within 10 calendar days of the RMA issuance will be assessed a 10% restocking fee. Any product that is not returned in the original packaging will be assessed a 10% restocking fee.
All shipping costs are the customer's responsibility. The amount of the refund shall be the original purchase price less any shipping and handling costs.
Units must be returned in as-new condition. Any products returned that are not in as-new condition may be assessed a 10% restocking fee that will be deducted from the refund amount.