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POLICIES

Store Policy |  Return Policy |  Warranty Policy |  Privacy Policy |  Terms and Conditions

Store Policy

Payment

All prices, taxes, and totals are shown in US dollars ($USD). Conversion to local currencies happens through your credit card bank at the time of sale.

We accept PayPal, Visa, MasterCard, Discover, American Express.
We do NOT accept BitCoin or Wire/Bank Transfers.
We offer a payment plan called PayPal Credit https://www.paypal.com/us/webapps/mpp/paypal-credit

You can use multiple credit cards on one order by purchasing gift certificates and applying them to your order. Any balance on the order can be paid with a different gift certificate or a different credit card.

Shipping

Shipping RestrictionsOrders for physical goods can only be shipped to the United States and Canada. Orders can only be shipped to a confirmed billing address, or a verified shipping address via PayPal. We cannot ship to a "Package Forwarding Service" due to the high incidence of fraud associated with this method.

Canadian customers: The amount shown at checkout is in USD, and includes all taxes, duties, and fees for delivery to your door. There are no hidden charges or brokerage fees collected later. (We pay tax to the CRA and all provinces.)

International customers: We cannot accept orders in the USA from customers in countries or regions where we have a dealer.  Please place your order by contacting the dealer for your region listed here. If there is no dealer listed that serves your country or region, please contact sales@fractalaudio.com before placing your order.

Carrier Delivery Guarantees: Please note that carriers have suspended some of their service guarantees. This may result in potential delivery delays. We recommend reconsidering urgent expedited shipping, as WE CANNOT REFUND SHIPPING COSTS FOR LATE DELIVERIES.

Shipping Timeline: Transit Times below are calculated in business days, excluding weekends/holidays. For instance, an order placed on Thursday via "Next Day Air" will be shipped Friday and arrive the following Monday at the earliest.

• Most orders ship within 1 business day.
• Orders placed after 1pm will always ship the following business day at the earliest.
• High-demand products, parts, and orders requiring special security clearance require additional processing time.

Order Tracking: You will receive a tracking email as soon as a shipping label is created for your order. Please allow 24-48 hours for the carrier to update tracking information on their site.

Delivery Requirements: EVERY ORDER REQUIRES A SIGNATURE UPON DELIVERY. Carriers will usually try to deliver three times. If unsuccessful, the package will be returned to us. Any undeliverable orders will be subject to our return policy. If you have an account with the carrier, you may be able to arrange for your order to be held at a secure location for pickup. If preferred, we may be able to make these arrangements for you. Reach out to sales@fractalaudio.com for this request. Please note, we are not always able to do this and even when we can, the pickup location is determined by the carrier.